Return Policy

RETURNS POLICY

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at newhabit@outlook.es. Returns must be sent to the following address:

Carrer de Víctor Català
El Vendrell, Tarragona
43880, Spain

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Please note that if your country of residence is not Spain, shipping times may be longer.

For any questions regarding returns, you can always contact us at newhabit@outlook.es.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

Unfortunately, we do not accept returns on sale items or gift cards.

If you have questions or concerns about a specific item, please contact us.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you may place a new order separately.

European Union Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 3 days of delivery, for any reason and without justification.

Items must be returned in the same condition as received, unworn or unused, with tags, in original packaging, and accompanied by proof of purchase.

Refunds

We will notify you once we have received and inspected your return. If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at newhabit@outlook.es.